We are creating a new culture. I
refer to it as Obtuse Patron Postulation Disorder.
What on earth is
that? You’re wondering. Let me use some illustrations to describe
it.
I took my car in a few months back, and the light for the
airbag indicates that there is a fault as the fault light switches on and off
depending on what is shoved under the seat.
Clearly the wire is loose.
According to the car service centre however, I need a whole ‘new
passenger seat.’ Yes, I kid you not. I was
quoted for the whole seat; ‘9000 Rands’.
What the seat and the wiring have to do with each other, the jury is
still out on that one on my side too.
Let me know if any of you can come up with the explanation other than
the car dealership thinks; ‘I’m an
idiot.’
I went to the bank to open another account recently and
needed to bring my divorce certificate to verify my name change, as my country
issued identity documents were not ‘legal enough’. Yes, the exact phrase was ‘legal
enough’. If the country official
documentation is not legal enough, I’m lost, what is more legal than that?
And finally, my personal favourite: We went through the
passport control at the Johannesburg airport and the woman at the counter
thought it appropriate to share with all who would listen (talking to the woman across the aisle): “Ngifuna ukuchama”. Yep.
Thanks for sharing. We had to
pretend that we could not understand a thing.
What else could we do: “Tell her
to go ahead and pee, we can wait?”
‘Welcome to South Africa’. I
want to go and pee. Seriously?
I am sure that I can come up with many more examples, as can you. There seems to be a lot of that going
around. I call it Obtuse Patron
Postulation Disorder (OPPD – I enjoy my
thesaurus); alternatively known as the idiot
client assumption syndrome.
It directly impacts human being’s ability to relate and
interact due to perceived and delusional superior intelligence factors that
human beings wrongly assume they are in possession of and seems highly
prevalent in customer service environments.
It’s a disease that infects the minds of people. It’s contagious and its frequency appears to
be on the rise.
But it seems somewhat short-sighted to me.
If you regularly ‘screw over’ your clients, people do know
that eventually you will not have any left... right? Shouldn’t this be common sense?
But instead of applying rational thinking, it would seem
that the country has become one big laboratory whereby we are out to prove that
money can be made, by regularly screwing over our clients.
And short-term it does sometimes work. Long-term, it is usually paid for by the
company (and country) itself.
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